You’ve previously inquired about the error code 0x0000064C, which translates to ERROR_INSTALL_SOURCE_ABSENT. This error signifies that the installer cannot locate the source files required to complete the software installation process.

Here’s a breakdown of the issue and steps to troubleshoot the ERROR_INSTALL_SOURCE_ABSENT:

Understanding Installation Source:

• During software installation, the installer program relies on a source of files (installation media like a DVD, downloaded files, network location) to copy the necessary components onto your system.

Why You See ERROR_INSTALL_SOURCE_ABSENT:

• The ERROR_INSTALL_SOURCE_ABSENT error occurs when the installer cannot access or find the intended source location for the installation files.

Potential Causes of ERROR_INSTALL_SOURCE_ABSENT:

• Missing Installation Media: If you’re installing from a physical disc (DVD, CD), the disc might be missing, damaged, or unreadable by your computer’s drive.
• Incorrect Source Path: The installer might be using an incorrect path to locate the source files. This can happen if the download location has changed, the network share is inaccessible, or the source path was mistyped.
• Corrupted Download: If you downloaded the installer file itself, it might be corrupt or incomplete, preventing the installer from finding the necessary files within.
• Network Connectivity Issues (for network installations): In some cases, if the installation files are located on a network share, network connectivity problems can prevent the installer from accessing the source.

Troubleshooting Steps:

1. Verify Installation Media:

   • If using a physical disc, ensure it’s inserted correctly and the drive is functioning properly. You might try cleaning the disc with a soft, lint-free cloth.

2. Check Source Path:

   • Double-check the path specified in the installer settings or browse window to ensure it points to the correct location of the installation files.

3. Re-download the Installer:

   • If you downloaded the installer file, try downloading it again in case the original download was corrupted.

4. Network Connectivity (for network installations):

   • Verify that you have a stable network connection if the installation files are located on a network share.

5. Run the Installer as Administrator:

   • Right-click on the installer and select “Run as administrator” to provide the necessary permissions for accessing the installation files.

6. Alternative Installation Source (if available):

   • If possible, check with the software vendor to see if they offer an alternative download source for the installation files.

7. Software Vendor Support:

   • If none of the above steps resolve the issue, consider contacting the software vendor’s support for further guidance. They might have specific troubleshooting steps related to their software’s installation process.

Additional Tips:

• Always download installation files from the software vendor’s official website or trusted sources to avoid corrupted downloads.
• If you’re managing software installations within your organization, consider using a centralized deployment tool that can handle source verification and error reporting more efficiently.

By understanding the reasons behind the ERROR_INSTALL_SOURCE_ABSENT error and following these steps, you can identify the cause of the missing source and potentially complete the software installation successfully.