The error code we provided, 0x00000659, translates to ERROR_INSTALL_PACKAGE_REJECTED. This error message indicates that the software installer encountered a situation where the installation package itself was rejected. There can be several reasons for this rejection.

Here’s a breakdown of the issue and troubleshooting steps to address the ERROR_INSTALL_PACKAGE_REJECTed error:

Understanding Package Rejection in Installations:

• Software installation processes rely on package files that contain the program’s components, configuration settings, and instructions for the installer. In some cases, the installation process might reject the package for various reasons.

Why You See ERROR_INSTALL_PACKAGE_REJECTED:

• There are several reasons why the installer might reject the installation package:

  • Security Restrictions: Your system administrator might have implemented software installation restrictions (e.g., Group Policy) to prevent unauthorized installations. These restrictions might reject certain packages based on digital signatures, publisher certificates, or other criteria.
  • Package Corruption: A damaged or incomplete installation package can lead to the installer being unable to properly understand the package contents or encountering unexpected structures, causing rejection.
  • Package Incompatibility: The package might be designed for a different operating system architecture (e.g., 32-bit vs 64-bit) or an incompatible version of the software, leading to rejection during validation.
  • Digital Signature Issues: If the installation package is digitally signed (to verify its authenticity), an invalid or untrusted certificate used for signing can cause rejection.

Troubleshooting Steps:

1. Check Administrator Privileges:

   • If you’re on a system with administrator restrictions, you might need to elevate your privileges or seek approval from an administrator to proceed with the installation.

2. Re-download the Installer:

   • Re-downloading the installer from the software vendor’s website is a common first step to rule out a corrupted download.

3. Verify Package Compatibility:

   • Ensure you’re using the correct installer package compatible with your system architecture (32-bit or 64-bit) and software version.

4. Software Vendor Website:

   • Visit the software vendor’s website and check their documentation or support resources. They might have specific requirements regarding certificates, digital signatures, or compatible package versions.

5. Contact Administrator (if applicable):

   • If you’re on a managed system with administrator restrictions, consult with your system administrator to understand the reason behind the package rejection based on any security policies in place. They might be able to provide an alternative installer or grant temporary permission for the installation.

6. Software Vendor Support:

   • If none of the above steps resolve the issue, consider reaching out to the software vendor’s support for further guidance. They might be aware of specific compatibility issues with the package or offer alternative installation methods that comply with your system’s security policies.

Additional Tips:

• Downloading installation packages directly from the software vendor’s website can help ensure you’re getting valid and authentic packages with proper digital signatures.
• Be cautious when downloading installers from third-party websites, as they might contain malware or modified packages that could be rejected due to security concerns.
• If you manage software deployments within your organization, it’s essential to understand any software installation restrictions or security policies that might affect package acceptance.

By understanding the reasons behind the ERROR_INSTALL_PACKAGE_REJECTED error and following these steps, you can identify the cause of the package rejection and potentially find a way to proceed with the installation, considering any system administrator permissions or security policies that might be in place.