The error code 0x0000009C, also known as MACHINE_CHECK_EXCEPTION, indicates a critical hardware issue on your Windows system. Here are some troubleshooting steps you can try to fix it:

Understanding the Error:

• This error signifies that your processor detected a hardware malfunction that it couldn’t recover from. It could be related to your CPU, memory (RAM), power supply unit (PSU), or other hardware components.

Troubleshooting Steps:

1. Basic Checks:

   • Restart your computer: A simple restart can sometimes resolve temporary glitches that might have triggered the error.
   • Check for overheating: Ensure your computer’s fans are functioning properly and the vents are clear of dust. Overheating can lead to hardware instability.

2. Memory Diagnostics:

   • Run a memory diagnostic tool to check for errors in your RAM. Most Windows systems have a built-in memory diagnostic tool. You can access it by searching for “memory diagnostic” in the Start menu.
   • Consider using a bootable memory diagnostic tool like Memtest86+ for a more thorough check (requires creating a bootable USB drive).

3. Event Viewer (Advanced Users):

   • Event Viewer might contain more details about the specific hardware component that caused the error. While deciphering event viewer entries can be technical, look for entries around the time of the BSOD mentioning “Machine Check Exception” or hardware errors.

4. Driver Updates:

   • Although less likely, outdated drivers might contribute to hardware conflicts. Update your graphics card, chipset, and other device drivers to ensure compatibility with your system.

5. Stress Testing (Advanced Users):

   • Caution: Proceed with caution as this can push your hardware to its limits.
   • Running stress testing tools like Prime95 or FurMark can help identify if the error occurs under heavy load, pointing towards potential hardware instability.

6. Hardware Check:

   • If none of the software solutions work, the issue might be with your hardware. Consider the following:
     • Reseat your RAM sticks and graphics card (if applicable) to ensure proper connections.
     • If you recently added new hardware, try removing it to see if the error persists.
     • In severe cases, hardware failure might necessitate replacing the faulty component (CPU, RAM, PSU). Consulting a computer technician for diagnosis and potential hardware replacements is recommended.

Additional Tips:

• Keep your BIOS updated to the latest version from your motherboard manufacturer’s website.
• Consider using a power supply tester to check for irregularities in your power supply voltage.

Seeking Help:

If none of these solutions resolve the 0x0000009C error, especially after hardware troubleshooting, it’s recommended to seek help from a qualified computer technician. They can diagnose the specific hardware component causing the issue and suggest repairs or replacements.